Welcome to Coathr Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our thoughtfully designed home and bathroom products. By accessing our site and making purchases, you agree to these terms in full.

Our Philosophy: Just as we carefully craft our Boho Soul mats and Eden Life dinnerware, we approach our customer relationships with care, transparency, and attention to detail.

1. Website Use and Intellectual Property

1.1 Access and Account

You may browse our collections without creating an account. To make purchases, you’ll need to provide accurate personal information as requested during checkout.

1.2 Intellectual Property Rights

All content on this website, including product designs, text, graphics, logos, and images, is the property of Coathr Shop or our suppliers and is protected by international copyright laws. Our Boho Soul, Calm Reflection, and Eden Life collections represent our unique design aesthetic and may not be reproduced without permission.

2. Product Information

2.1 Product Descriptions

We strive to accurately represent our bathroom accessories, furniture, and homeware collections. However, slight variations in color or texture may occur due to monitor settings or the handmade nature of some products.

2.2 Product Availability

All items in our Bathroom, Cookware, and Decorative Accessories categories are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We process orders within 1-2 business days with the same efficiency as our space-saving bathroom furniture solutions.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions, though this won’t affect confirmed orders.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed securely at checkout. We never store your full payment details.

4. Shipping and Delivery

4.1 Shipping Options

We deliver worldwide (excluding some Asian and remote regions) with two options:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: Via EMS for orders over £50, delivered in 15-25 business days after dispatch

4.2 Delivery Times

Delivery estimates begin when your order ships, not when you place it. Like our artisan cutlery reaching your table, some deliveries may take longer due to customs or other factors beyond our control.

4.3 Delivery Issues

If your Bathroom Furniture & Storage or Dinner Plates haven’t arrived within the estimated timeframe, please contact us at [email protected] within 30 days of shipment.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition. For hygiene reasons, we cannot accept returns on:

  • Bath Pillows
  • Bath & Pedestal Mats
  • Personal care items (unless faulty)

5.2 Return Process

To initiate a return:

  1. Email [email protected] with your order number and return request
  2. Wait for our approval (within 2 business days)
  3. Package the item with all original packaging and tags
  4. Ship using the carrier we specify

5.3 Refund Details

Refunds are processed within 3-5 business days of receiving your return and appear in your account within 5-10 business days, depending on your bank.

5.4 Return Shipping Costs

For faulty items: We cover return shipping
For change of mind: Customer pays return shipping

6. User Responsibilities

6.1 Account Security

You’re responsible for maintaining your account credentials and all activities under your account.

6.2 Prohibited Uses

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Reproduce or resell our products without authorization
  • Misrepresent yourself or provide false information

7. Liability Limitations

Coathr Shop isn’t liable for:

  • Indirect, incidental, or consequential damages
  • Issues arising from improper use of our products (like using bathroom scales for commercial weighing)
  • Events beyond our reasonable control (natural disasters, strikes, etc.)

Our total liability is limited to the purchase price of the product in question.

8. Privacy and Data Protection

We handle your personal data with the same care we apply to selecting our Decorative Accessories. Our Privacy Policy details how we collect, use, and protect your information.

9. Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

Contact Us

For questions about these Terms or our Bathroom Accessories and home collections:

Email: [email protected]
Postal: 28 Leyburn Rd, Ripon, GB CH1U 2QP

Our Commitment: Just as our Calm Reflection collection brings tranquility to your space, we aim to make your shopping experience equally peaceful through clear communication and thoughtful service.