At Coathr Shop, we approach shipping and returns with the same care we apply to crafting our Boho Soul mats and Eden Life dinnerware. Whether you’re adding our Calm Reflection collection to your home or selecting the perfect bathroom storage solution, we want your experience to be as effortless as our designs.

Shipping Information

We ship worldwide (excluding some Asian and remote regions) with two convenient options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: £12.95
  • Delivery Time: 10-15 business days after dispatch

Free Shipping

  • Carrier: EMS
  • Minimum Order: £50
  • Delivery Time: 15-25 business days after dispatch

All orders are processed within 1-2 business days before dispatch – about as quickly as our decorative accessories reach remote regions.

Our Return Policy

If your purchase doesn’t bring you the same joy as our thoughtfully designed bathroom accessories, we’re here to help. We accept returns within 15 days of delivery for most items in their original condition.

Important Note: For hygiene reasons, we cannot accept returns on:
  • Bath Pillows
  • Bath & Pedestal Mats
  • Personal care items
(Unless these items are faulty)

How to Return an Item

Our return process is as simple as our space-saving bathroom furniture:

  1. Initiate Your Return: Email us at [email protected] with your order number and return request (template provided below)
  2. Wait for Approval: Our team will respond within 2 business days with return instructions
  3. Package Your Item: Include all original packaging and tags (like you’d carefully wrap our artisan cutlery)
  4. Ship Your Return: Use the carrier specified in your return instructions

Return Shipping

Like our international shipping options, return costs vary:

  • Faulty Items: We cover return shipping (with the same diligence as our military-grade encryption protects your data)
  • Change of Mind: Customer pays return shipping (as economical as our space-saving bathroom furniture)

Refund Process

Once we receive your return:

  • Processing Time: 3-5 business days (quicker than our decorative accessories reach remote regions)
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance Time: 5-10 business days depending on your bank (like the subtle reveal of our aromatherapy diffusers)

Exchange Process

Want to exchange for another item from our Bathroom Accessories or Dinner Plates & Bowls collections?

  • Follow the standard return process
  • Include a note requesting your preferred exchange item
  • We’ll process once original item is received (with the same functionality-meets-design ethos as our bathroom bins)

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number]

Dear Coathr Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return:

  • [Product Name] (Quantity: [X])
  • [Product Name] (Quantity: [X])

Reason for return: [Please specify – e.g., incorrect item, damaged, change of mind]

For exchanges, I would like:

  • [New Product Name] (Quantity: [X])

I confirm the items are in original condition with all packaging.

Best regards,

[Your Full Name] [Your Contact Number]

Questions?

Contact our customer care team at [email protected] or our Ripon headquarters at 28 Leyburn Rd. We’re here to help with the same attention to detail we apply to selecting our Decorative Accessories.