At Coathr Shop, we approach returns with the same care we apply to crafting our Boho Soul mats and Eden Life dinnerware. If your purchase doesn’t bring you the same joy as our Calm Reflection collection, we’re here to help.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition. Like our thoughtfully designed bathroom storage solutions, we’ve made the process simple:

Note: For hygiene reasons, we cannot accept returns on bath pillows, bath & pedestal mats, and personal care items unless faulty.

How to Return an Item

  1. Initiate Your Return: Email us at [email protected] with your order number and return request (template provided below)
  2. Wait for Approval: Our team will respond within 2 business days with return instructions
  3. Package Your Item: Include all original packaging and tags (like you’d carefully wrap our artisan cutlery)
  4. Ship Your Return: Use the carrier specified in your return instructions

Return Shipping

Like our international shipping options, return costs vary:

  • Faulty Items: We cover return shipping (with the same diligence as our military-grade encryption protects your data)
  • Change of Mind: Customer pays return shipping (as economical as our space-saving bathroom furniture)

Refund Process

Once we receive your return:

  • Processing Time: 3-5 business days (quicker than our decorative accessories reach remote regions)
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance Time: 5-10 business days depending on your bank (like the subtle reveal of our aromatherapy diffusers)

Exchange Process

Want to exchange for another item from our Bathroom Accessories or Dinner Plates & Bowls collections?

  1. Follow the standard return process
  2. Include a note requesting your preferred exchange item
  3. We’ll process once original item is received (with the same functionality-meets-design ethos as our bathroom bins)

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear Coathr Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) to return: – [Product Name] (Quantity: [X]) – [Product Name] (Quantity: [X]) Reason for return: [Please specify – e.g., incorrect item, damaged, change of mind] For exchanges, I would like: – [New Product Name] (Quantity: [X]) I confirm the items are in original condition with all packaging. Best regards, [Your Full Name] [Your Contact Number]

Questions?

Contact our customer care team at [email protected] or our Ripon headquarters at 28 Leyburn Rd. We’re here to help with the same attention to detail we apply to selecting our Decorative Accessories.