Welcome to Coathr Shop’s FAQ page. Here you’ll find answers to common questions about our thoughtfully curated homeware collections, delivery services, and customer care. Whether you’re styling your bathroom with our Boho Soul mats or upgrading your dining space with Eden Life dinnerware, we’re here to make your experience seamless.

About Our Products

What style of products does Coathr Shop offer?
Our collections blend contemporary design with timeless functionality. You’ll find:
  • Boho-chic accents like our signature Boho Soul mats and cushions
  • Minimalist essentials from our Calm Reflection range
  • Practical yet stylish bathroom and kitchenware
  • Globally inspired decorative accessories
Each piece is selected for its quality, design integrity, and ability to elevate everyday living.
Are your products suitable for small apartments?
Absolutely! Many of our space-saving solutions like Bathroom Furniture & Storage and compact Cookware are ideal for urban living. Our Decorative Accessories are also designed to make big style statements in small spaces.

Ordering & Account

How do I create an account?
Simply begin checkout and select “Create Account” – we’ll save your details for faster future purchases. Registered customers receive:
  • Order history tracking
  • Faster checkout
  • Personalised recommendations
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted systems.

Shipping & Delivery

What are my shipping options?
We offer two thoughtful delivery services:
  1. Standard Shipping (£12.95): Via DHL/FedEx (10-15 business days) – ideal for Bathroom Accessories or urgent orders
  2. Free Shipping: On orders over £50 via EMS (15-25 business days) – perfect for Bathroom Furniture or complete dinnerware sets
Note: Some remote areas may not be serviceable.
When will my order arrive?
After 1-2 business days processing in our Ripon warehouse:
  • Standard: 10-15 business days post-dispatch
  • Free Shipping: 15-25 business days post-dispatch
You’ll receive tracking details the moment your Bath Pillows or Doormats are on their way!
Do you ship internationally?
Yes! We deliver worldwide (excluding some remote areas). International customers:
  • Will see any applicable duties calculated at checkout
  • May experience slightly longer delivery times for regions like Asia
  • Receive the same careful packaging we use for all our Dinner Plates & Bowls and fragile items

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from delivery date. Please email [email protected] to initiate. Note:
  • Items must be unused and in original packaging
  • Return shipping is customer’s responsibility
  • Refunds processed within 5 business days of receipt
This policy applies to all products from Bath & Pedestal Mats to Candles & Diffusers.
What if my item arrives damaged?
We’re so sorry if your Bathroom Scales or Clocks arrive damaged! Contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange a replacement or refund at no cost to you.

Sustainability

How does Coathr Shop approach sustainability?
True to our philosophy of thoughtful design:
  • We use minimal, recyclable packaging that still protects your Cutlery and fragile items
  • Partner with shipping carriers committed to reducing environmental impact
  • Carefully select durable products meant to last, reducing replacement needs
From our Food Preparation tools to Bathroom Bins, we consider sustainability at every step.

Still Have Questions?

Our customer care team at [email protected] is always happy to help you style your space with our Decorative Accessories or navigate any aspect of your Coathr Shop experience.

Visit us at www.coathrshop.com to discover more ways to transform your home.